Frequently Asked Questions

Welcome to the Oxamus Frequently Asked Questions center. Here you’ll find clear, authoritative answers on our Z Fold cases, ordering procedures, shipping timelines, returns, and related topics. If your query isn’t addressed, please contact our support team at support@oxamus.com—we’re ready to assist.

Ordering and Payment

1. How do I place an order?

You can place an order directly through our website. Simply add the desired items to your cart and proceed to checkout. Follow the prompts to complete your purchase.

2. What payment methods do you accept?

We accept various payment methods, including PayPal, American Express, Apple Pay, MasterCard, and Visa. All transactions are processed securely to protect your personal information.

3. Is my payment information secure?

Yes, our payment system uses SSL technology to ensure your information is securely processed and never stored on our servers.

4. Can I modify or cancel my order after it has been placed?

If you need to modify or cancel your order, please contact us as soon as possible at support@oxamus.com. We can accommodate changes before the order is shipped.

See more on our policies

Shipping

1. Do you offer international shipping?

Yes, we offer international shipping to many countries. Shipping delivery times vary depending on your location.

See more on our shipping policy

2. How long will it take to receive my order?

Orders are processed within 1-3 business days. Delivery times vary based on your location:

  • United States: 5-9 business days
  • Middle East: 5-9 businenss days
  • Europe: 6-10 business days
  • Canada & Australia: 6-11 business days
  • Rest of the World: 8-15 business days

See more on our shipping policy

3. How can I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on the carrier's website, or on our Tracking Page by clicking here

4. What should I do if my order is delayed?

If your order is delayed, please contact us at support@oxamus.com. We will investigate the issue and provide you with an update as soon as possible.

Returns and Refunds

1. What is your return policy?

We have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item. The product must be in its original condition and packaging.
See More on our return policy

2. How do I initiate a return?

To initiate a return, please contact us at support@oxamus.com with your order number and reason for return. We will provide you with a return shipping label and instructions.

See more on our return policy

3. Will I receive a refund for my return?

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 10 business days.

See more on our refund policy

4. What should I do if I receive a defective or incorrect item?

If you receive a defective or incorrect item, please contact us immediately at support@oxamus.com. Include your order number, a description of the issue, and any relevant photos. We will resolve the issue promptly.

Still Have Questions?